Support Centre

Filing a Cancellation Request

In order to request a cancellation for your service, you may file a request via your Client Area. Requests are not accepted via email or phone.

Please ensure you comply with the notice period stipulated in either your Service Order, Service Agreement or our Terms of Service.

  1. Navigate to https://intergrid.com.au/billing/ and log in using the credentials you set during your purchase. Select "My Services" from the tab menu.
  2. Find the service you would like to cancel, and use the drop-down menu to select 'Request Cancellation'.
  3. Complete the form and select Submit. You will receive a confirmation email as verification.

If you paid using PayPal, please cancel your subscription within your PayPal account. This will not be done for you, and if you fail to do so, PayPal may continue to bill you. 

If you paid via credit card, your information will be deleted and you do not need to manually cancel your subscription. 

End of Billing Period - your service will cancel after the period you have paid for. For example, if you have paid up until the 15th of February, your service will cancel on the 16th.
Immediate - your service will be cancelled within 24 hours, and your files will be deleted.

Please note that no refunds are offered for cancellations unless otherwise stipulated in writing by Intergrid Group PTY LTD.

If you have any questions or concerns while filing your cancellation request, please contact our Accounts & Billing Department.

Have more questions? Submit a request

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